Effective March 20, 2020, MPI is temporarily allowing the following transactions to be done over the phone or by email:

• New registration and policy application
• Renewal of a driver’s licence
• Reapplication of a lapsed driver's licence
• Manual reassessment of an active or lapsed driver's licence
• Driver's licence replacement
• Basic ID card replacement (no information changes)
• Vehicle insurance coverage renewal, reassessment, reactivation, reapplication
• Transfer
• Plate/sticker/registration certificate replacement
• Payment

Customers are encouraged to make online payments as much as possible. Autopac agents may also take customer reassessment payments over the phone after confirming the customer’s identity.